Your Support Team
Is Drowning.  

Your bot is custom-trained on your product, your tone, and your brand voice — not a generic template. It can be branded as "Aria from [Your Company]" or any name and persona you choose.

Most customers don't ask whether it's human — they just want a fast, accurate answer. And the bot knows when to hand off gracefully to a person, so nobody feels stuck talking to a wall.

The bot escalates to a human agent with the full ticket context — so the customer never repeats themselves. It answers only from your own content: if the answer isn't in your knowledge base, it says so and routes to your team rather than guessing.

You define the escalation rules — by topic, customer sentiment, urgency level, or account tier. Frustrated customers get flagged to senior agents before they churn. Technical bugs go straight to your engineering channel.

Direct integration with the helpdesk you already use — not a workaround or a webhook patch. We build inside your existing system so every conversation is automatically logged, every ticket synced, and every escalation tracked. No manual data entry for your team.

The bot works inside your existing helpdesk — it's an upgrade, not a replacement. Your agents keep their workflows. You keep your data.

Training uses your existing assets — nothing new to create. We need: product documentation, FAQ pages, past ticket data (anonymised before ingestion), knowledge base articles, and policy documents. The discovery call maps every source and flags any gaps.

You own and control your training data. It's never shared across clients and never used to train a shared model. Where a third-party AI provider handles inference, it's under terms that don't reuse your data for training. Your product IP stays yours.

Fixed price, agreed in writing. No per-conversation fees, no usage spikes, no surprise invoices at the end of a busy season.

The build includes: discovery & audit, knowledge base training, helpdesk integration, real-scenario QA testing, go-live deployment, and 30-minute team training. The optional monthly plan covers ongoing optimisation, performance reporting, and bot updates as your product evolves. Your final price is fixed in writing after the discovery call.

The bot starts handling tickets from go-live on day one. We track deflection and resolution from the start and report the real numbers — we don't quote a fixed percentage up front, because results genuinely depend on your ticket mix and how complete your documentation is.

60 days of monitoring is included so you can see actual performance on your own traffic, not a promise. As your knowledge base matures, the bot handles more — and you'll have the numbers to prove it either way.

GDPR-aware from day one — considered before the build starts, not bolted on afterwards. Here's how it works in practice:

Consent: captured in the bot's opening message before data is processed. DPA: a data processing agreement is signed before work begins. Data: kept in your own helpdesk and not reused or shared. EU SCCs: standard contractual clauses applied where cross-border processing is involved. Right to erasure: handled through your existing CRM workflow.

Yes. English is the default, and the bot can be configured to support other languages — for example French, German, Spanish, Italian and Dutch for the markets you serve.

For India-based deployments or India-facing customers, Hindi and regional Indian languages are available. Language detection is automatic — the bot replies in the language the customer writes in, with no extra setup on your side.

Replacing or upgrading an underperforming chatbot is something we're built to do. The discovery call audits exactly why your current one is failing. The causes are almost always the same:

We don't patch the existing bot — we fix the root cause. If your current bot has useful conversation history, we can ingest that data (anonymised) into the new training set, so the replacement starts smarter than the original.

Yes — a dashboard inside your existing helpdesk, so your management team doesn't need a new tool login. It shows deflection rate, resolution rate, CSAT score, and escalation rate — all in real time, on your own traffic.

Additionally: a weekly email performance report for your support team, and a monthly summary with before-and-after comparisons you can share with your finance team — the real figures from your own deployment, not projections.