1. Overview
At Amatrons Technologies Pvt. Ltd., we strive to deliver high-value services and products that meet or exceed your expectations. Our Refund Policy is designed to maintain transparency, ensure fairness, and protect both our clients and our company across all engagements.

We offer a range of digital services globally, including web design, app and software development, AI automation, SEO growth, LinkedIn and social media marketing, lead generation, and site management. We also provide software tools and may promote affiliate products through third-party platforms.

Due to the digital and often custom-built nature of our services, not all purchases may be eligible for a refund. However, we will always evaluate refund requests with a fair and reasonable approach based on the nature of the service or product delivered.

This policy applies to all purchases made directly through Amatrons Technologies Pvt. Ltd., including but not limited to one-time services, monthly retainers, subscriptions, software licenses, and promotional affiliate items. By engaging with us, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds
Refunds at Amatrons Technologies Pvt. Ltd. are governed by the nature of the service or product rendered. Due to the time, resources, and intellectual efforts involved, most of our services are non-refundable once initiated. However, we offer limited refunds under strict conditions defined below.

2.1 Web Design & Development Services

• Website design and development projects are broken into phases (research, wireframing, UI/UX, development, testing). Due to their custom nature:
• Full refund is possible only if the client cancels within 24 hours of payment and before any work begins.
• Once the design phase starts and approvals are exchanged, a maximum 50% partial refund may be considered based on unutilized effort.
• Once development begins, no refunds will be processed.
• Delays caused due to lack of client inputs, approvals, or content do not qualify as service failure and are not eligible for refunds.
• If Amatrons misses clearly defined and agreed-upon deadlines with no client-side delay, we may offer service credits on a case-by-case basis.

2.2 Application & Software Development

• Application, portal, or custom software development is a multi-stage process involving significant planning, resourcing, and testing.
• No refunds once technical planning documents or scope documents are approved.
• If development has begun or sprints have been completed, refunds will not be entertained.
• Bugs or minor issues during testing do not qualify as failure of service. We provide a reasonable period for support and correction, as defined in the contract.
• Refund requests based on changing requirements, lack of technical understanding, or business pivots are not valid.
• If the client abandons the project midway or delays feedback beyond 30 days, the project will be considered completed, and no refunds will be given.

2.3 AI Automation Services

• AI-based automation involves 3rd party APIs, integrations, and customized logic, and often relies on client-provided data.
• Due to the experimental and evolving nature of AI tools, no refunds are offered after the implementation begins.
• If an automation tool doesn’t work as intended due to external API limitations, account restrictions, or poor data, no refund will be provided.
• If the issue is caused by our error and remains unresolved for over 14 business days, a partial credit may be provided for future services.
• If the customer delays necessary input, verification, or platform access, the refund request becomes void.

2.4 Digital Marketing & SEO Services

• Digital marketing is strategy and result-oriented, but not result-guaranteed due to variables like competition, algorithm updates, and industry shifts.
• No refunds once the campaign strategy is finalized and work has begun.
• Any refunds are subject to cancellation within the first 24 hours of payment.
• If delays happen due to client-side approvals, content delays, or budget holds, those do not qualify as service failure.
• SEO is a long-term effort. Short-term expectations do not justify refunds. We provide monthly performance reports for transparency.
• Any ad spend handled by Amatrons on behalf of the client is billed separately and non-refundable under any circumstance.

2.5 Social Media & LinkedIn Marketing Services

• Social growth and engagement services are highly dependent on content cycles, audience behavior, platform changes, and timely client inputs.
• No refunds once the content calendar is approved or initial campaigns are scheduled.
• Refunds are not applicable based on low engagement or subjective dissatisfaction, unless there’s proven non-delivery.
• If the client doesn’t share branding assets, bios, photos, or required credentials in a timely manner, the service delivery delays do not qualify for refund.
• LinkedIn growth depends on profile optimization, consistency, and niche. Amatrons cannot guarantee follower count or leads.
• Refunds will not be issued if the client violates LinkedIn’s or Meta’s platform policies, leading to shadow bans or account restrictions.

2.6 Subscription-based Tools or SaaS Products

For any digital tools, plugins, or software licenses (monthly or yearly) created or sold by Amatrons:

• Refund requests must be made within 7 days of purchase and will be evaluated based on usage.
• If the product has been significantly used, integrated, or downloaded, no refund will be given.
• No refund is applicable for auto-renewals. Cancellation responsibility lies with the customer.
• Technical issues must be reported to our support team at support@amatrons.com. Refunds are only applicable if the issue cannot be resolved within 7 business days.

Lifetime license purchases are non-refundable once activated or downloaded.

2.7 Affiliate Products and Partner Offers

• We occasionally promote affiliate tools, gadgets, and offers from third-party vendors (e.g., Amazon, SaaS providers, AI tools, etc.).
• All purchases made through affiliate links are governed by the third-party’s refund policies.
• Amatrons is not responsible for delays, non-delivery, product quality, or dissatisfaction with the affiliate partner’s offering.
• We cannot process, intervene, or guarantee any refund for third-party products.
• For affiliate-based purchases, customers are requested to directly contact the respective seller or platform for any refund concerns.

3. How to Request a Refund
If you believe you’re eligible for a refund based on the terms outlined above, here’s how to initiate the request:

• Email Us: Send a detailed email to support@amatrons.com from the email address associated with your purchase. Include your full name, order or invoice number, date of payment, and the reason for the refund request.
• Use Our Live Chat Support: You can also contact our team directly through the online chat support available on our website. Please be ready to share the same information as above so we can verify and process your request faster.
• Once your request is received, our support team will review it within 2 to 4 business days and get back to you with the outcome. If additional information or clarification is required, we’ll reach out promptly.

Please note: Refund processing may take 7–10 business days, depending on your bank or payment provider.

4. Refund Processing Time
Once your refund request is approved, the following timelines and procedures will apply:

4.1 Timeline for Refunds

• Credit/Debit Cards: Refunds to cards generally take 7–10 business days to reflect, depending on your bank’s processing policies.
• UPI/Net Banking: Refunds processed through UPI or Net Banking may take 3–7 business days.
• Wallets & Payment Gateways: If payment was made via third-party wallets or gateways (e.g., Razorpay, PayPal), refund timelines are subject to their terms and may vary between 5–14 business days.
• International Payments: For payments made outside India, the refund may take up to 15 business days depending on the issuing bank and currency conversion timelines.

4.2 Mode of Refund

• Refunds will be processed back to the original mode of payment. We do not issue refunds via alternative methods such as cash or cheque.
• For subscription-based services, partial refunds (if applicable) will be calculated on a pro-rata basis for unused service duration, unless otherwise specified in the agreement.

4.3 Confirmation

Once a refund is processed, you’ll receive an email confirmation from support@amatrons.com. If you don’t receive a confirmation within the specified period, please contact us via email or live chat.

5. Non-Refundable Items and Exceptions
While we strive to maintain transparency and fairness in our refund process, certain services, products, and scenarios are non-refundable under all circumstances:

5.1 Non-Refundable Services and Products

• Custom Web Development or Software Projects once approved, coded, or delivered — regardless of deployment status.
• Digital Marketing Campaigns (SEO, Google Ads, Social Media) after strategy implementation or ad credits have been consumed.
• AI Tools, Automation Flows, or Scripts once delivered or integrated into your system.
• Third-Party Tool Licenses, APIs, or Hosting procured on your behalf.
• Affiliate Products purchased via links on our platform — these are governed by the partner site’s refund policy, not Amatrons Technologies.
• Subscription-based SaaS tools beyond 3 days of activation or after usage limits are breached.
• Strategy Calls, Consulting Sessions, or Workshops that have been scheduled or attended, even partially.

5.2 Additional Exceptions

Refunds will not be issued for:

• Change of mind or project cancellation initiated by the client.
• Delays caused due to lack of communication, incomplete inputs, or pending feedback from the client side.
• Failure to achieve subjective business goals such as lead count, revenue generation, or personal expectations — unless explicitly guaranteed in writing.
• Downtime caused by third-party platforms (e.g., Facebook, Google, AWS, etc.)

6. Chargebacks & Disputes
At Amatrons Technologies, we believe in transparent and professional business practices. In the event of a concern, we urge all clients to contact us directly before initiating any external dispute process.

6.1 Direct Resolution Encouraged

Clients are required to first raise refund or service dissatisfaction issues with our support team at support@amatrons.com or through our website’s chat support.

Most issues can be resolved faster and more effectively when handled directly.

6.2 Unauthorized Chargebacks

Initiating a chargeback or payment dispute without notifying us in writing will be considered a breach of our Terms & Conditions.

• If a chargeback is filed after service/product delivery, we reserve the right to:
• Submit all necessary documentation proving service delivery or project initiation to the payment gateway or financial institution.
• Pursue legal recovery of the disputed amount, including any associated legal or administrative costs.
• Terminate any current or future service engagements immediately.

6.3 Legal and Financial Action

Clients found engaging in fraudulent disputes, false claims, or malicious chargebacks may be blacklisted and reported to industry bodies, financial institutions, and relevant legal authorities.

7. Contact Information for Refund Inquiries
If you have any questions, concerns, or require assistance regarding refunds, our support team is here to help.

You can reach us through the following channels:
Email: support@amatrons.com
Grievance Redressal Email: grievance@amatrons.com
Live Chat Support: Available on our website during business hours

We aim to respond to all refund-related queries within 3–5 business days. If your request involves sensitive or complex issues, it may take longer, and we’ll notify you of any delays.

Please include the following details in your message to help us process your inquiry faster:

• Full name and registered email address
• Invoice number or transaction ID
• The service/product name
• Brief description of your issue or reason for refund request

Your trust matters to us, and we are committed to ensuring transparency and fairness in every refund decision.